Shipping policy

Last updated: July 30, 2026

This Shipping Policy applies to purchases made from New Things n Stuff LLC, doing business as New Things n Stuff and NTnS, through ntns.store.

Order processing

Orders are normally processed and shipped within 1–3 business days after payment is successfully completed. Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays begin processing on the next business day. If we are unable to ship an order within the stated processing period, we will contact the customer with an updated estimate and the option to accept the delay or cancel the unshipped order for a refund.

Shipping destinations

We currently ship only within the United States.

We ship to:

  • The contiguous United States
  • Alaska and Hawaii
  • Valid United States PO boxes

We currently do not ship internationally, to United States territories, or to APO, FPO, or DPO addresses.

Shipping charges

Standard shipping charges are based on the number of items in an order:

  • One or two items: $3 flat-rate shipping
  • Three or more items: Free shipping

The applicable shipping charge is shown during checkout before the order is submitted.

Shipping methods and delivery estimates

Orders are generally shipped through USPS using either:

  • USPS Priority Mail: typically 2–3 business days after shipment
  • USPS Ground Advantage: typically 2–5 business days after shipment

The shipping service used depends on the order’s contents, size, weight, destination, and other shipping requirements. Delivery estimates begin after the order has been shipped and do not include our 1–3-business-day processing period.

USPS delivery dates are estimates and are not guaranteed. Deliveries to Alaska and Hawaii may take longer.

Tracking

Tracking is provided for mailed orders. Once an order is fulfilled, the customer will receive a shipping confirmation containing the tracking information provided by USPS. Tracking may take time to update after a shipping label is created.

Tracking might not be provided when a customer agrees in advance to local delivery or pickup.

Local delivery and pickup

Local delivery or pickup may be available by prior arrangement. Customers must contact us before placing an order or before it is fulfilled to ask whether this option is available.

We will not substitute local delivery for USPS shipping without first obtaining the customer’s approval.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please email us immediately if an address needs to be corrected. We can update an address only if the order has not already been fulfilled or shipped.

Once an order has been shipped to the address supplied by the customer, we cannot guarantee cancellation, rerouting, replacement, or refund. If a package is returned to us because of an incorrect, incomplete, or undeliverable address, any reshipment or refund will be handled individually. Additional shipping costs may be the customer’s responsibility.

Delayed, lost, or delivered-but-missing packages

If tracking shows that a package is delayed or delivered but it cannot be located, please:

  1. Verify the address shown on the order confirmation.
  2. Check with household members, neighbors, and any building mailroom or office.
  3. Contact the local USPS office using the tracking number.
  4. Email us if further assistance is needed.

We will review each situation and assist with available USPS inquiries or claims. The appropriate resolution depends on the tracking information and circumstances of the shipment.

Damaged, defective, or incorrect orders

Please report an item that arrives damaged, defective, incorrect, or materially different from its description within seven calendar days after delivery.

Include:

  • The order number
  • A description of the problem
  • Clear photographs of the item
  • Photographs of the packaging and shipping label when relevant

Depending on the circumstances and available inventory, we may provide a replacement, exchange, refund, or another appropriate resolution.

Contact

New Things n Stuff LLC
Roseville, Michigan 48066
United States
Email: eric@ntns.store