Refund policy

Last updated: July 29, 2026

This Return and Refund Policy applies to purchases made from New Things n Stuff LLC, doing business as New Things n Stuff and NTnS, through ntns.store.

Thirty-day return period

Return requests must be submitted within 30 calendar days after tracking shows that the order was delivered. This return period is not extended during holidays or other seasonal periods.

Please contact us before returning an item. Returns sent without prior authorization or to an address not provided by us may not be accepted.

To request a return, email eric@newthingsnstuff.com and include:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photographs, when the item is damaged, defective, incorrect, or materially different from its description

Return condition

Items should generally be returned:

  • Unused and in substantially the same condition in which they were received
  • With the original packaging, accessories, manuals, tags, and included components
  • Securely packaged to prevent damage during return shipping

We understand that circumstances differ. Exceptions regarding an item’s condition may be considered individually after the customer contacts us. Approval of an exception in one situation does not guarantee approval in another situation.

Products sold as used, open-box, shelf-worn, or with damaged packaging will be clearly identified on their individual product pages. Return eligibility for those products will be evaluated based on the condition disclosed at the time of purchase.

Items that generally cannot be returned

For health, safety, hygiene, consumption, or activation reasons, the following items are generally final sale once opened, used, activated, registered, or redeemed:

  • Personal-care and hygiene products
  • Medical or health-related products
  • Underwear, intimate products, and similar personal items
  • Consumable products
  • Products linked to or activated through a manufacturer account, service, or subscription
  • Gift cards, if offered

These restrictions do not prevent a customer from contacting us when an item arrives damaged, defective, incorrect, or materially different from its description.

Please contact us before purchasing if you are uncertain whether a product will be eligible for return.

Damaged, defective, incorrect, or misdescribed items

An item that arrives damaged, defective, incorrect, or materially different from its description must be reported within seven calendar days after delivery.

Please include clear photographs of:

  • The item and the reported problem
  • The original product packaging
  • The shipping box, envelope, or mailer
  • The shipping label, when relevant

Please do not discard the product, packaging, or shipping materials until we have reviewed the request.

Depending on the circumstances and available inventory, we may provide a replacement, exchange, refund, prepaid return label, or another appropriate resolution.

Return shipping

Customers are normally responsible for return shipping and packaging costs for ordinary returns, including change-of-mind returns or purchases involving the wrong item, size, model, or compatibility.

If the return results from our error or an item arriving damaged, defective, incorrect, or materially misdescribed, we may:

  • Provide a prepaid return label
  • Reimburse reasonable return shipping costs
  • Provide a replacement without requiring the original item to be returned
  • Offer another appropriate resolution

We do not charge a restocking fee.

Exchanges

Approved exchanges are subject to product availability. Because many of our products are available in limited quantities, the same item may no longer be available when an exchange is requested.

When the same product is unavailable, we may offer:

  • A different available product
  • Store credit
  • A refund to the original payment method

Any price difference will be explained and agreed upon before an exchange is completed.

Refunds

After an authorized return is received, we will inspect it and notify the customer whether the refund has been approved.

Approved refunds are normally submitted to the original payment method within 1–3 business days after inspection.

Although we submit approved refunds promptly, banks, card issuers, digital-wallet providers, and other payment providers may require additional time to post the refund to the customer’s account.

Original shipping charges

Original shipping charges are generally nonrefundable.

We may make an exception when a return results from:

  • Our error
  • A damaged or defective item
  • An incorrect item
  • An item that was materially different from its description
  • Another circumstance that we determine warrants reimbursement

Order cancellations and changes

Customers may request an order cancellation or modification by emailing us immediately after placing the order.

Because orders may be prepared or shipped shortly after they are placed, we cannot guarantee that a cancellation, address change, or other modification can be completed.

An order can no longer be canceled after it has been shipped. The customer may request a return after delivery if the item is eligible under this policy.

Incorrect customer-provided addresses

Customers are responsible for reviewing their shipping information before submitting an order.

Please contact us immediately if an address needs to be corrected. We can change an address only if the order has not already been fulfilled or shipped.

We cannot guarantee a refund, replacement, cancellation, or rerouting when an order has already been shipped to an incorrect or incomplete address supplied by the customer.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, any reshipment or refund will be considered individually. Additional shipping expenses may be charged to the customer or deducted from an approved refund.

Contact

Return, exchange, cancellation, and refund requests should be sent to:

New Things n Stuff LLC
Roseville, Michigan 48066
Email: eric@newthingsnstuff.com